Shipping and Delivery | Scout & Nimble

Where We Ship

Scout & Nimble currently only ships to the contiguous 48 states.

Scout & Nimble is not liable for any items shipped and delivered abroad using your own coordinated methods. Please ensure your Freight Forwarder adheres to all policies outlined for Cancellations and Returns. Once an item has left the mainland United States or has been transferred to a non-Scout & Nimble carrier, you assume sole responsibility for these item(s) and any damages or defects discovered thereafter.

Pricing

To determine whether an item requires Freight Shipping, please reference the Shipping tab located on each individual product page.

Standard Shipping & Delivery

Default for all small parcel items, such as vases, artwork, pillows, and lighting

Orders under $300.00 are charged a flat rate of $19.95. This shipping fee is waived for small parcel orders over $300.00. No signature is required, and packages are left at the door.

Freight Shipping

Required for heavy, oversized, or fragile products such as furniture, rugs, and mirrors

All freight orders under $1,000 are charged a flat shipping fee of $89. This fee is waived for orders over $1,000. We offer convenient delivery to both commercial and residential locations, with options for Threshold or White Glove service. Please note that a signature is required upon delivery for all freight shipments. Most deliveries are available Monday through Friday, and while weekend deliveries may be arranged upon request, additional fees may apply.

Freight Threshold Delivery

Default for all freight shipments

Threshold deliveries include a signature-required delivery to the first dry location outside of your home (commonly a front porch, garage, or lobby). Multi-item orders will be consolidated and shipped together for one single shipment and delivery.

White Glove Delivery

Upgrade offered at checkout for Freight Shipments

All White Glove deliveries are charged a flat rate fee of $165.00 and include inside delivery to the room of your choice, unpacking, light assembly, and debris removal.

Please note:

Not all items are eligible for White Glove Delivery, and this service is not available in all locations.
Multi-item orders will be consolidated before an appointment is scheduled for a single White Glove Delivery.
The delivery team will not move furniture already inside your home or perform major installations including but not limited to electrical wiring, plumbing, or any services requiring the use of power tools.
In situations where there may be health or safety risks, White Glove Delivery may not be possible. In this event, the delivery service will be downgraded to a Threshold Delivery, and your White Glove Delivery fee will be refunded.

Location Surcharges

If your shipping address is located outside of our standard service area, your order may be subject to a Location Surcharge.

Proceed to the first stage of checkout to determine whether a fee applies to your destination.

Shipping & Delivery Timelines
*Once your order has shipped, you will receive an email with tracking. Please allow up to 2 business days for this tracking to activate.**
*Some product pages or order correspondence will display estimated availability for backordered items; please note this is only our very best estimate, and restocking dates are not guaranteed. Similarly, products that are made to order have an extended lead time to allow for production. Any pending orders will receive an email notification in the event of a restocking or production delay. Please email support@scoutandnimble.com if you have any questions regarding product availability.

Small Parcel
In-stock small parcel items will spend approximately 1-2 weeks in processing and 1-2 weeks in transit with a ground carrier, like FedEx or UPS. Most often, no signature is required for final delivery of small parcel shipments. Please email support@scoutandnimble.com prior to shipment if you would like to add a signature requirement to your small parcel order.

	↓ 1-2 WEEKS	ORDER PLACED Your order has been received by our team. In-stock items will be processed immediately, while made-to-order and backordered items will be processed once produced or restocked. ORDER PROCESSING Your order is now being prepared for shipment, and your payment method has been charged in full. SHIPPING PREPARATION Shipping labels are created, stock is pulled from inventory, and your order is loaded for shipment.

	↓ 1-2 WEEKS	ORDER SHIPPED Your order is on the way! Tracking is sent to you in a shipping confirmation email (please allow up to 72 hours for this tracking to activate).

		DELIVERY Your order is dropped off at the provided ship-to address.

	THINGS TO NOTE
		Free shipping on small parcel orders of $250 or more.
		Items ordered together may or may not be shipped together and are not always packaged in the same box.
		All small parcel items ship ground via FedEx and UPS.
		No signature is required for final delivery of small parcel shipments delivered via FedEx or UPS.

Freight
In-stock freight items will spend approximately 1-2 weeks in processing and 2-4 weeks in transit with a freight carrier. Once your shipment has arrived at the local fulfillment center, you will receive a call, text or email within 1-7 business days to schedule an appointment for delivery to your home. All freight shipments will require a signature for delivery. If you opt to waive this signature requirement, your right to a claim may be forfeited. Please review our Return Policy for more information.

	↓ 1-4 WEEKS	ORDER PLACED Your order has been received by our team. In-stock items will be processed immediately, while made-to-order and backordered items will be processed once produced or restocked. ORDER PROCESSING Your order is now being prepared for shipment, and your payment method has been charged in full. SHIPMENT PREPARATION Shipping labels are created, stock is pulled from inventory, and your order is loaded for shipment.

	↓ 2-4 WEEKS	ORDER SHIPPED Your order is on the way! Tracking is sent to you in a shipping confirmation email (please allow up to 72 hours for this tracking to activate).

	↓ 1 WEEK	DELIVERY SCHEDULED Once your order nears its destination, you will receive a call, text, or email to schedule the final delivery to your home.

		DELIVERY Your order is dropped off during the appointed delivery window.

	THINGS TO NOTE
		Keep original packaging.
		Freight items are not eligible for returns or refunds.
		Free shipping on freight orders of $1,000 or more.
		Items ordered together may or may not be shipped together and are not always packaged in the same box.
		Carriers who specialize in transporting furniture deliver your items to the fulfillment center prior to delivery to your space.
		A signature is required for final delivery of freight shipments.

Shipping & Delivery